THSR Joint Ticket

Description Instructions for use Notice Limitations

[15% Off HSR Combo] Pingtung | National Museum of Marine Biology and Aquarium | Adult Ticket (Only applicable for one-way HSR ticket add-ons)

ST1623714802

The Pingtung National Museum of Marine Biology and Aquarium (NMMBA) is a destination that is both highly entertaining and deeply educational.

  • Online Voucher

  • E-Voucher

  • MAP

  • Payment Method

    Credit Card / Easy Wallet(Kindly remind that $180 off-line handing fee will be charged if request a refund 60 days after payment!)

Enjoy a 15% discount on HSR tickets with your NMMBA admission! Effortlessly explore the ocean wonders in southern Taiwan!
Immerse yourself in Taiwan's largest marine sanctuary and stroll through the romantic underwater tunnel.
See adorable beluga whales, penguins, and the majestic giant kelp forest all with one ticket!

 

The "HSR Combo" brings you the best value for your Pingtung travel plan!

This package includes a discounted one-way HSR fare bundled with "Pingtung | National Museum of Marine Biology and Aquarium | Adult Ticket."
This award-winning museum is hailed as a must-visit destination in southern Taiwan for families and dates, perfectly integrating rich marine ecosystems with immersive exhibition halls.
It features Asia's longest underwater tunnel in the Coral Kingdom Pavilion, lively and friendly beluga whales, and an awe-inspiring 10-meter-high giant kelp forest.
You no longer need to buy train tickets separately or queue for admission under the scorching sun. Just use your mobile e-voucher for a quick QR code scan to enter.
With this combo, you can complete your long-distance transfer at a discounted price!

Book now to start a skip-the-line, stress-free vacation mode and deeply experience the azure charm of this deep-sea dragon palace!

| Waters of Taiwan Pavilion

This pavilion features a complete simulation of Taiwan's native aquatic ecosystems. Following the journey of a water droplet, it tells the story of Taiwan's ecology from rivers to the ocean. You can observe unique aquatic environments such as alpine streams, rivers, reservoirs, estuaries, and intertidal zones. The Open Ocean tank is the largest in Taiwan (22m wide x 32m long) with the largest water volume (one million gallons). It houses migratory oceanic species and displays dozens of large fish, including sharks, rays, bonitos, and groupers. At the touch pool, you can get up close and personal with intertidal creatures like sea cucumbers, sea urchins, and starfish.

| Coral Kingdom Pavilion

Guided by magnificent corals and colorful schools of fish at the entrance, visitors slowly descend past a cylindrical tank and gradually enter an 84-meter-long underwater tunnel. Weaving through the giant tanks, you can personally experience the vibrant and lively world of corals. Looking up at the fish swimming by makes you feel as if you are immersed in a wondrous underwater world. In the Beluga Tunnel area, you can also see the adorable and lovable beluga whales happily greeting visiting guests.

| Waters of the World Pavilion

Through the integration of cutting-edge technology and 3D interactive animation, this pavilion introduces global waters and showcases four main themes: Ancient Oceans, Kelp Forests, Deep Sea, and Polar Waters. By combining virtual and physical environments, it provides visitors with an educational and entertaining experience.

| Feeding Shows & Ecological Guides: Learn About the Ocean with Fun

The museum holds daily ecological feeding shows at scheduled times and locations, such as the Open Ocean feeding in the Waters of Taiwan Pavilion, "Dancing with Fishes" in the Coral Kingdom Pavilion, and feeding shows for penguins, kelp forest residents, seals, and puffins in the Waters of the World Pavilion. These allow the public to better understand the wonders of the marine world. In addition to the scheduled shows on various themes, the museum also offers guided tours by reservation in both Chinese and English, promoting the rich marine biodiversity of Taiwan through diverse approaches.

| [HSR Combo] Ticket Add-on Instructions

Ordering Details

  • Select your attraction ticket first, then add HSR tickets to enjoy a 15% discount on Standard and Business Class seats.
  • Booking window: From 29 days before departure up to 60 minutes before the train leaves.
  • Cancellations: The attraction ticket and HSR ticket must be canceled together.

Ticket Types & Discounts

  • Adult: 15% off full-fare seats when bundled with a designated attraction.
  • Concession (Child/Senior/Disabled): 50% off full fare. Can be purchased individually without an attraction bundle.

Restrictions

  • Seats are automatically assigned by the system; adjacent seating is not guaranteed.
  • One end of the journey must be a station in the region of the attraction.

※Note: By completing the booking, you agree to the Personal Data Protection Act Statement.

 

1. This is an e-ticket (QR Code). No physical tickets will be mailed.
2. After payment is complete, please check your email for the [Payment Success Notification] and use the attached QR Code for verification; or go to the website's [Member Center] → [My Orders] → [Paid] tab → click [View] to access the attached QR Code for verification.
3. Present your e-voucher (QR Code) at the attraction's redemption point to be verified by staff. 

| How to Collect HSR Tickets:

  • Ticket Types: One-way tickets will receive 1 set of Booking Reference Number; round-trip tickets will receive 2 sets (Outbound/Inbound).
  • Please use your HSR Booking Reference and the ID/Passport Number used during booking to collect tickets at HSR Ticket Windows, Automated Ticket Machines, Convenience Stores (a NT$10 handling fee applies per ticket, NT$20 for round-trip), or via the HSR T-EX App.

※Note 1: For details on Senior/Disability ticket collection and mobile app features, please refer to the T-EX App Collection Guide. Travelers using concession tickets must present valid ID for verification during collection and boarding.
※Note 2: Tickets collected via the T-EX App must be modified or refunded at an HSR Ticket Window.

  

| Pingtung National Museum of Marine Biology and Aquarium

  • Please present your QR code at the ticket counter at the NMMBA entrance. The staff will scan your QR code and exchange it for an admission ticket.
  • Operating Hours:
    • Months: 1, 2, 3, 4, 5, 6, 9, 10, 11, 12: 09:00~17:30
    • Summer Vacation: July & August (Weekdays): 09:00~18:00
    • Summer Vacation: July & August (Weekends/Holidays): 08:00~18:00
    • NMMBA is open 365 days a year.
    • Any closure due to weather or other factors will be announced separately. NMMBA Official Website: https://www.nmmba.gov.tw/

 

| HSR Ticket Changes

  • Tickets Not Yet Collected: HSR departure time and date cannot be changed online. If you need to make changes, please cancel the original order and rebook.
  • Tickets Already Collected (including T-EX): Once collected, changes or cancellations cannot be processed through this platform. You must bring your physical ticket to an HSR station ticket window at least 30 minutes before departure to process changes or refunds. Each ticket is limited to one change for another train on the same day.
  • If a refund is processed, the amount will be returned in cash after deducting a handling fee. Please monitor your departure time and collect your tickets early. Refunds will not be accepted if you miss your scheduled train due to late ticket collection.

| HSR Ticket Cancellation & Refunds

  • Cancellations must include the refund of the discounted HSR ticket; it cannot be kept separately. If the discounted HSR ticket is used alone in violation of the project regulations, THSRC reserves the right to charge the fare difference.
  • Tickets Not Yet Collected:
    • a. Cancellations made 30 minutes or more "before" the scheduled departure: 0% HSR ticket handling fee.
    • b. Cancellations made "within" 30 minutes of the scheduled departure: 100% HSR ticket handling fee (no refund).
  • Tickets Already Collected (including T-EX):
    • a. Refunds must be processed at an HSR ticket window or the original convenience store at least 30 minutes before departure. The refund will be given in cash after deducting the handling fee.
    • b. Obtain a refund certificate and provide it to our platform's customer service to complete the trip cancellation process.
  • Typhoon Refund Policy:
    • a. From the date a sea typhoon warning is issued until it is lifted, travelers may process refunds at any HSR ticket window within 1 year of the travel date. Once staff confirm the ticket is unused, a full refund will be issued with no handling fee.
    • b. If processing a refund at a convenience store 30 minutes before departure, the "HSR refund fee" is waived, but the "convenience store service fee" will still apply according to the operator's rules.
    • c. Original booking or collection handling fees are non-refundable.

※Note 1: HSR tickets and attraction itineraries must be modified or canceled together. No refunds will be given for used tickets or those not canceled before departure. Partial cancellations (e.g., refunding for only 1 person in a group of 2) are not permitted.
※Note 2: Changes to "Discounted Specified Trains" are limited to other applicable specified trains or seats on the same day. Changing the date, section, car class, passenger identity, or to non-applicable trains will void the discount. For changes or refunds, please follow the ticket status procedures above.
※Note 3: Discounted tickets are valid only for the specified date and train. Boarding other trains without an official modification will void the discount. If caught without voluntarily paying the difference, you must pay the full fare plus a 50% penalty on the fare difference.

| Attraction Change & Cancellation Policy:

  • Attraction usage dates cannot be changed online. To make changes, please cancel the original order and rebook. Refund standards vary by attraction; customer service will assist according to the rules.
  • Attraction tickets must be canceled along with HSR tickets and cannot be kept separately. If HSR tickets are already collected, process the refund at the station or original collection channel 30 minutes before departure. After obtaining the refund certificate, apply for a refund in [Member Center] → [My Orders] → [Apply for Refund].

| Customer Service Info

  • Email: service@fontrip.com.tw
  • Phone: 03-5910052
  • Hours: Mon-Fri (excluding national holidays), 09:00–12:00, 13:00–17:00

| Admission Rules

  • Please dress neatly and appropriately when entering the museum.
  • Pets and dangerous items are strictly prohibited inside the museum.
  • Flash photography and tapping on the display glass are strictly prohibited to avoid frightening the marine life.
  • Smoking, chewing betel nuts, and chewing gum are completely prohibited in the museum.
  • Please do not eat or drink outside of the restaurants and designated dining areas.
  • Please do not talk loudly or use megaphones. Respect the visiting experience of others.
  • Please do not feed the fish.
  • Friendly Reminder: To accommodate the penguin habitat in the Polar Waters area of the Waters of the World Pavilion, the air conditioning is set to a lower temperature. Visitors are advised to bring warm clothing.

  • No refunds or returns will be accepted once any item or gift in the package has been redeemed or used.
  • Please check the operating hours of the redemption store. If redemption is unavailable during a specific time, please visit during other regular hours within the validity period.
  • Each ticket is valid for one person only. Each e-ticket can be used only once and cannot be reused after entry verification.
  • In the event of force majeure (including but not limited to typhoons, earthquakes, heavy rain, etc.), the organizer may postpone or cancel the activity for public safety. Announcements will be made in advance. The organizer reserves the right to modify, terminate, or change activity details.

| Attraction Validity Period

1. For Outbound One-way Tickets Only
    Attraction Validity: HSR Outbound Date (D) to the 3rd day after (D+3)

Your HSR Outbound Date Attraction Validity Period
2025/11/27 2025/11/27 00:00 ~ 2025/11/30 23:59

2. For Inbound One-way Tickets Only
    Attraction Validity: 3rd day before HSR Inbound Date (D-3) to the Inbound Date (D)

Your HSR Inbound Date Attraction Validity Period
2025/11/29 2025/11/26 00:00 ~ 2025/11/29 23:59

3. For Round-trip Tickets
    Attraction Validity: HSR Outbound Date ~ HSR Inbound Date

Your HSR Outbound Date Your HSR Inbound Date Attraction Validity Period
2025/11/27 2025/11/29 2025/11/27 00:00 ~ 2025/11/29 23:59

Please note: The actual validity period of the attraction ticket is based on the date displayed in the system. Please double-check at the time of purchase.

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Support Hotline:03-5910052

[15% Off HSR Combo] Pingtung | National Museum of Marine Biology and Aquarium | Adult Ticket (Only applicable for one-way HSR ticket add-ons)

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